At Bichitra Mart, we value our customers' satisfaction. If you are not happy with your purchase, we are here to help.

1. Return Eligibility

• Products must be returned within 3 days of delivery.
• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags attached.

2. Non-Returnable Items

Certain items such as personalized goods, innerwear, or hygiene-related products cannot be returned once delivered.

3. Return Process

To initiate a return, please contact our customer support with your order ID and photos of the product. Once approved, you can send the product back to our office or our courier partner will collect it (charges may apply).

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through your original payment method or mobile banking (bKash/Nagad) within 5-7 working days.

5. Delivery Charges

Original delivery charges are non-refundable. If the return is due to a mistake on our part (wrong or damaged product), we will bear the return shipping cost.

6. Contact Us

For any queries regarding returns, feel free to call us at our official number.